urbanbuyers

urbanbuyers (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information collected through our website, eCommerce platform, and online store services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1) Scope

This policy applies to:

• • Visitors browsing our website
• • Businesses using urbanbuyers eCommerce platform
• • Customers purchasing products through urbanbuyers stores
• • Vendors and partners working with urbanbuyers

Important: urbanbuyers acts primarily as a service provider/data processor for data uploaded by Clients (e.g., customer contact lists). In such cases, the Client is typically the data controller responsible for consent, notices, and lawful processing.

2) Information We Collect

A. Account & Business Information

• • Name and company name
• • Job title and contact details
• • Email address and phone number
• • Billing address and GST details (if applicable)
• • Business verification information where required

B. Shipment & Logistics Data

• • Pickup and delivery addresses
• • Shipment details including package description, weight, and dimensions
• • Transport instructions and logistics documentation
• • Delivery confirmation and tracking information

C. Platform & Website Usage Data

• • Login activity and account access records
• • IP address and browser/device information
• • Shipment tracking activity and platform usage logs

D. Customer Support Data

• • Support requests and helpdesk tickets
• • Emails or communications with our support team
• • Delivery or logistics issue reports

E. Cookies & Analytics (Website)

Our website may use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Enhance user experience
Users may disable cookies through browser settings, although some features may not function properly.

3) How We Use Information

• • Process customer orders
• • Manage online stores and product listings
• • Provide customer support
• • Send order updates and notifications
• • Improve platform functionality
• • Ensure secure transactions

4) Data Security

We use modern security practices including:

• • Secure cloud infrastructure
• • Data encryption where applicable
• • Access control and monitoring systems

5) Data Sharing & Disclosure

urbanbuyers does not sell personal data. Information may be shared only when necessary with:

• • Payment gateway providers
• • Delivery partners
• • Technology infrastructure providers
• • Legal authorities if required by law

6) Security Measures

We implement appropriate security safeguards including:

• • Secure cloud hosting and infrastructure
• • Access control systems and authentication
• • System monitoring and activity logging
• • Encryption where applicable

While we strive to protect data, no system can guarantee absolute security.

7) Your Rights & Choices

Users may:

• • Request access to personal data
• • Request corrections or updates
• • Request deletion of data (where legally permitted)
• • Opt out of marketing communications

9) Cookies

urbanbuyers services are intended for businesses and commercial users.We do not knowingly collect personal data from children.

10) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date.